Privacy Policy

Who is responsible

Pillar Essentials Ltd, 10 Museum Place, Cardiff, CF10 3BG, United Kingdom. Data protection queries: [email protected].

Legal framework

We handle your information in line with UK GDPR and the Data Protection Act 2018 and relevant statutes in United Kingdom. Should any sentence here conflict with applicable law, statutory terms take precedence.

What we collect

For purchases, we record essential logistics details: full name, shipping destination, email address, phone number, and items selected. We do not hold or handle card numbers on our server. During visits, our system tracks network information: IP addresses, browser specifications, and viewed pages via the cookies listed below.

• Customer contact and shipping details including legal name, residential delivery address, email address, and telephone contact
• Transaction records, order histories, delivery logs, and chosen payment modality
• Technical telemetry including IP address, operating system, browser parameters, and site navigation timestamps
• Inbound correspondence, order amendment instructions, and customer service inquiries

Why we use it

• To pack your supplements, manage deliveries, and settle returns.
• To resolve your questions and provide package dispatch notices.
• To protect server security and track traffic patterns.
• To send product updates only after direct opt-in, with an opt-out link in every message.

Cookies and browser data

Our server places brief data files on your device. Essential cookies run the shopping basket and order screens; they cannot be disabled. Analytical cookies show general visitor flow across pages. Advertising cookies activate only after your clear approval in our notice banner. You can change your choices at any moment via the banner or browser controls; consult our Cookie Policy for specifications.

Third parties with access

Dispatch partners get your shipping address and contact line. Payment processors receive transaction amounts. Server hosts and data processors manage infrastructure under strict contracts. We do not trade or sell customer information.

Pillar Essentials Ltd operates exclusively within the United Kingdom. We do not sell, rent, or lease personal information to third parties, and we handle all customer records strictly in accordance with UK data privacy legislation.

Data retention schedules

Sales records remain stored for statutory tax and accounting periods, then get purged. Customer accounts remain active until you request closure. General web statistics stay on file for 14 months.

Your rights

Pursuant to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, UK residents hold statutory rights of access, rectification, erasure, processing restriction, data portability, and objection to processing, exercisable by written notification to our designated privacy contact.

Security

Pillar Essentials Ltd processes payments exclusively via Cash on Delivery and Direct Bank Transfer. We do not operate an online card payment gateway, nor do we collect, process, or store credit or debit card numbers, rendering PCI-DSS card storage standards inapplicable to our operations.

Questions about this policy

Contact [email protected] or telephone +44 29 849 46461 during Mon-Thu 09:00-16:30, Fri 09:00-14:30, Sat 10:30-16:15, break 13:00-13:30. We respond to every inquiry within one business day.

Merchant

Pillar Essentials Ltd

Registered address

10 Museum Place, Cardiff, CF10 3BG, United Kingdom

Email

[email protected]

Phone

+44 29 849 46461

Working hours

Mon-Thu 09:00-16:30, Fri 09:00-14:30, Sat 10:30-16:15, break 13:00-13:30

Registration

Company No. 15753988